Refund & Return Policy
At GZ Fragrance, we want you to be happy with your purchase. Please read our return and refund policy before placing your order.
Returns
Due to the nature of perfume products, we generally do not accept returns or exchanges once a product has been opened or used.
However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
Your order number.
Clear photos of the package and product.
A brief description of the issue.
Our team will review your request and guide you through the next steps.
Refunds
If your return is approved, we may offer a replacement or refund, depending on the circumstances.
Approved refunds will be processed using the original payment method where possible. Refund processing time may vary depending on the payment provider.
Non-Returnable Items
Opened, used, or damaged products due to customer handling are generally not eligible for return or refund.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.
Contact Us
For return or refund inquiries, please contact us through our Contact Us page.
GZ Fragrance
Luxury in Every Scent.